Network Operations Center
Rely on Dedicated Experts 24/7
Depend on the experts in our state-of-the-art Network Operations Center (NOC) to help you keep your network running.
We have the team, tools, and technologies needed to secure and monitor tower, rooftop, and building and venue sites 24/7.
Our team members are always available to coordinate site access for initial installations, maintenance, or emergency requirements.
Tower, Rooftop, and Backup Power Sites
To access our sites, make the access request through our access portal webacesso.americantower.com (if you do not have a login and password, contact our access team during business hours by calling +55 11 4766- 4100), for the activities of:
- Schedule equipment installations
- Site visits
- Acceptances of constructions
- Civil works
- Conduct site maintenance, including:
- Repairing or replacing faulty equipment
- Resolving lighting issues
- Reading meters
Buildings and Venues
Contact us at our NOC for access at +55 (11) 4766-4100 option 5, day or night, for support at building or venue sites, for any approved and / or emergency access block issues.
- Report a service problem, such as inadequate connectivity or connectivity loss
- Check the status of a previously reported issue
Fiber Optic Support
Get in contact with our SAC by the telephone number +55 31 3003-3336, in case you need assistance.
We are also available by Whatsapp Business, at the same number +55 31 3003-3336.
To support our customers, you can also contact us by e-mail or at the numbers above if you need more information about:
- Contracting our fiber optic services
- When your service will be activated
- Repair Status
- Commercial Requests
- Financial Requests
- Repair status request
- Cancellation of your contract and services
If you prefer you can also reach us through our E-mail atendimento.fibra@americantower.com (except for repair requests)
Telecommunications Operators
We have an exclusive channel to attend your request.
If you need more information about:
- Viability Studies
- Purchase orders
- Change of address requests
- Request Maintenance
Or you have any other request, please reach us using our e-mail: atendimento.fibra@americantower.com
Share Your Feedback
At American Tower do Brasil, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.